Privacy Policy

1. Introduction

Zucitech Software Solutions Pvt. Ltd. and its affiliates ("Zucitech," "we," "us," or "our") respect your privacy and are committed to protecting the personal information of visitors to our website, prospective clients, clients, candidates, and partners. This Privacy Policy describes what information we collect, how we use and share it, and the choices available to you.

This Policy applies to zucitech.com and to personal information collected in the course of delivering our software development, quality assurance, Salesforce/CRM implementation, cloud engineering, AI/ML, and staff augmentation services.

2. Information We Collect

We may collect the following categories of information:

We collect this information directly from you (for example, when you fill out a contact form or send us an email), automatically through cookies and similar technologies, and, in the context of client engagements, through the systems and data you authorize us to access to perform the Services.

3. How We Use Information

We use the information we collect to: respond to inquiries and provide requested information about our services; prepare proposals, quotes, and statements of work; deliver, support, and improve our software development, QA, Salesforce/CRM, cloud, and AI/ML services; communicate updates, invoices, and service-related notices; evaluate job applications; comply with legal obligations; and improve the functionality and security of our website.

We do not sell personal information to third parties.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to remember preferences, understand how visitors use our site, and improve overall performance. These may include essential cookies (required for site functionality) and analytics cookies (to help us understand visitor behavior in aggregate).

You can control cookies through your browser settings, including blocking or deleting them; however, doing so may affect certain website features.

5. Data Sharing & Disclosure

We may share information with:

• Service providers who support our business operations, such as hosting, email, CRM, analytics, and payment processing providers, under confidentiality obligations.
• Third-party software vendors (for example, Salesforce or cloud platform providers) where necessary to provision licenses or deliver integrated solutions on your behalf.
• Professional advisors, including legal, accounting, and audit firms, where necessary.
• Regulators or authorities, where required by law, legal process, or to protect our rights, property, or safety, or that of our clients or the public.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, including access controls, encryption in transit where applicable, and confidentiality obligations for our personnel and subcontractors. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Retention periods for client project data are typically governed by the applicable Statement of Work or Master Services Agreement.

8. International Data Transfers

Zucitech operates across multiple countries, including India, the United States, and Trinidad and Tobago. As a result, personal information may be transferred to, stored, and processed in a country other than the one in which it was originally collected. Where required, we use appropriate safeguards, such as contractual clauses, to protect information transferred internationally.

9. Your Privacy Rights

Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; object to or restrict certain processing; and request a copy of your information in a portable format.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond in accordance with applicable data protection laws, which may include the EU/UK GDPR, India's Digital Personal Data Protection Act, and applicable US state privacy laws, where relevant.

10. Third-Party Links

Our website may contain links to third-party websites, including partner and vendor sites (for example, Salesforce or cloud provider platforms). We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their respective privacy policies.

11. Children's Privacy

Our website and services are intended for business audiences and are not directed at children. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. The "Last updated" date at the top of this page indicates when this Policy was last revised. We encourage you to review this Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@zucitech.com
• India: +91 86606 93249  |  USA: +1 812 366 5026
• India office: 35/B, 2nd Floor Potential House, 1st Main Road, 3rd Phase J.P. Nagar, Bengaluru, Karnataka 560078
• USA office: 8 The Green STE A, Dover, Delaware 19901

See also our Terms & Conditions.